Dedicated Offshore Teams for Australian NDIS Providers.

End-to-end NDIS billing administration so cash lands in your account every week without unbilled shifts.

• Daily verification of shift timesheets against the latest NDIS Pricing Arrangements and Price Limits
• Preparing and uploading PRODA bulk payment requests and PACE service claims
• Investigating, correcting, and resubmitting rejected or short-paid line items
• Invoicing Plan Managers and Self-Managed participants via Xero / MYOB with automated debtor follow-up

Stop your onshore managers from waking up at 5:30 AM to cover sick calls. Our rostering desk manages continuous shift continuity across every state.

• Building master rosters for SIL houses, community access, and in-home personal care
• Rapid backfilling of last-minute worker cancellations using matched, compliant staff pools
• Applying SCHADS Award rules (broken shifts, sleepovers, weekend/public holiday loadings, overtime alerts)
• Approving worker clock-ins, KM travel logs, and shift exceptions before payroll runs

Never roster an unverified worker. Our HR compliance officers audit every document before activation and monitor upcoming expiries.

• Collecting and verifying NDIS Worker Screening Checks (NDISWSC), WWCC, and Police Checks
• Tracking First Aid, CPR, Manual Handling, and Medication Administration certificates
• Verifying completion of the mandatory NDIS Worker Orientation Module ("Quality, Safety and You")
• Issuing automated 60/30/7-day renewal alerts and pausing non-compliant profiles in your HRIS

Keep your clinical documentation aligned with the NDIS Practice Standards ahead of mid-term or renewal certification audits.

• Daily review of support worker progress notes for completeness, objective language, and goal linkage
• Compiling participant progress summaries and support logs for NDIS Plan Reassessments
• Updating Incident Registers, Feedback/Complaints logs, and Restrictive Practice reporting schedules
• Organizing digital evidence folders for NDIS Quality & Safeguards Commission auditors

Scale Plan Management participant volumes without adding proportional onshore admin staff.

• High-volume processing and validation of incoming provider PDF invoices against NDIS price caps
• Checking ABN validity, support item codes, service dates, and remaining category budgets
• Handling routine phone/email payment status inquiries from providers and participants
• Generating monthly budget utilization statements in Careview, CredAbility, or Planability

Let your OTs, Speech Pathologists, and Behaviour Support Practitioners stay billable instead of chasing referrals and booking appointments.

• Managing multi-clinician diaries, telehealth links, and travel zone grouping in Splose or Halaxy
• Confirming appointments via SMS/voice to slash DNA (Did Not Attend) cancellations
• Preparing non-face-to-face reporting templates, funding depletion alerts, and service quotes
• Chasing outstanding invoices with Plan Managers and updating Medicare/NDIS split billing