HIPAA-Aligned Offshore Teams for US Home Health & Outpatient Providers.

Capture referrals from hospital case managers, discharge planners, and specialist physicians before patients drift to competing agencies.

• Real-time monitoring of CarePort / NaviHealth / WellSky referral portals
• Outbound family welcome calls and private-duty home care inquiry conversion
• Collecting physician Face-to-Face documentation, signed orders (485s), and H&Ps
• Scheduling initial nursing or therapy Start-of-Care (SOC) evaluations

Stop delivering uncompensated visits due to lapsed coverage or expired authorizations across Medicare Advantage, Medicaid, and commercial plans.

• Checking payer portals (Availity, Optum, Anthem, Aetna, UHC) and confirming copays/deductibles
• Submitting clinical packets for initial and concurrent Prior Authorizations
• Tracking authorized visit/unit counters and flagging renewals 14 days before exhaustion
• Logging authorization reference numbers directly into your EHR billing profile

Accelerate Days Sales Outstanding (DSO) by resolving Electronic Visit Verification (EVV) exceptions and payer denials daily.

• Reconciling daily Medicaid EVV clock-in/clock-out flags in HHAeXchange or Sandata
• Scrubbing 837P/837I claims, posting ERAs/EOBs, and reconciling secondary balances
• Working aged AR buckets (30/60/90+ days) via payer portals and claim appeals
• Chasing unsigned physician orders holding up Medicare RAP/final claim drops

Keep field caregivers and RBTs fully utilized while maintaining state licensing audit readiness.

• Building recurring patient-caregiver schedules in AxisCare, ClearCare/WellSky, or AlayaCare
• Managing after-hours call-outs and matching backup caregivers by geography and skill
• Tracking state background checks, TB tests, CPR cards, driver's licenses, and OIG/SAM exclusions
• Auditing clinician session notes and payroll timecard exceptions before Friday runs