Offshore Care Administration for UK Domiciliary & Supported Living Providers.

Convert high-margin private-pay families and hospital discharge referrals without pulling Registered Managers away from care governance.

• Responding to homecare.co.uk, Autumna, and website enquiries under 5 minutes
• Booking in-home care assessments and coordinating Local Authority brokerage portals
• Outreach to NHS hospital discharge teams, ICB case managers, and local GP social prescribers
• Preparing care fee schedules, Direct Debit mandates, and client welcome packs

Keep homecare visits running smoothly from early morning breakfast calls through evening tuck-ins.

• Real-time monitoring of eMAR / Electronic Call Monitoring (ECM) late or missed visit alerts
• Reassigning calls quickly when care workers call in sick or face transit delays
• Optimizing travel-time clusters between visits to cut unpaid mileage drift
• Reconciling weekly client visit hours and carer mileage logs prior to payroll

Maintain CQC Regulation 19 (Fit and Proper Persons) recruitment evidence for every active worker.

• Telephone pre-screening of care applicants on Indeed, Reed, and Totaljobs
• Collecting Enhanced DBS checks, Update Service verifications, and Right-to-Work share codes
• Chasing two verified employment references and tracking employment history gaps
• Monitoring Care Certificate modules, Safeguarding, and Moving & Handling renewals

Eliminate unbilled care hours and resolve Council invoice queries before cashflow stalls.

• Preparing weekly & 4-weekly Local Authority billing files (CM2000 / ContrOCC exports)
• Matching actual ECM call durations against commissioned care package authorizations
• Issuing private-pay client statements and chasing overdue accounts in Xero or Sage
• Compiling quarterly CQC Single Assessment Framework evidence folders