Meridian operates high-security offshore operations hubs in the Philippines and Fiji, built exclusively for healthcare, disability, and care businesses across Australia, the United Kingdom, the United States, and Canada. Dedicated full-time specialists embedded inside your timezone, your software stack, and your compliance standards.
Our largest dedicated practice serves Australian Registered & Unregistered NDIS providers, SIL/SDA operators, Plan Managers, and Allied Health clinics. We cover both sides of sustainable growth: finding new NDIS participants and running lean back-office admin.
Every market has distinct funding rules, terminology, compliance registries, and software tools. Choose a country page to review exact service scopes, billing currencies, and offshore team structures.
Participant acquisition, Support Coordinator referral outreach, SIL/SDA vacancy fill, PRODA & PACE claiming, ShiftCare/Brevity/Lumary rostering, and NDIS Worker Screening administration.
Client referral growth, Local Authority & ICB tender support, Birdie & Nourish care rostering, Right-to-Work & DBS compliance tracking, and NHS/Council invoice reconciliation.
Physician & discharge referral development, patient intake & insurance eligibility checks, prior authorizations, medical billing/RCM denial follow-up, and caregiver scheduling.
Private-pay & provincial program intake, AlayaCare scheduling, extended health benefits billing, vulnerable sector screening audits, and bilingual English/French back-office coordination.
We do not operate anonymous call centers or shared ticket queues. Every client receives dedicated specialists recruited to your exact workflow, supervised on-site, and connected directly into your team.
We map your intake scripts, billing cadence, rostering rules, and software stack into a concrete Standard Operating Procedure (SOP) and SLA scorecard.
You interview 3–4 vetted candidates per seat with prior healthcare, NDIS, UK care, or insurance back-office experience and verified English fluency.
We provision locked-down virtual workstations, static IP allowlists, country regulatory training, and live shadowing inside your CRM and rostering tools.
Your team operates live in your morning standups with on-site floor supervision, weekly KPI audits, and zero HR/payroll burden on your onshore leadership.
| Control Layer | Offshore Specification | Client Benefit |
|---|---|---|
| Facility Security | Biometric turnstiles, 24/7 CCTV, clean-desk floor policies (no mobile phones, paper, or external drives on production floor). | Eliminates physical capture or export of participant and patient data. |
| Endpoint & Network | Zero-local-storage Virtual Desktop Infrastructure (VDI), disabled USB/clipboard export, dual-ISP fiber redundancy, and backup power generators. | 99.95% uptime during local weather events; records remain in domestic cloud regions. |
| Employment & Continuity | Full local statutory benefits, private medical cover, on-site operations team leads, and rapid replacement coverage guarantee. | High staff retention (>92% annual retention) with zero payroll or local entity setup required. |