Offshore Support Teams for Canadian Home Care & Disability Organizations.

Capture family inquiries and provincial care referrals immediately while maintaining active relationships with local discharge planners and retirement residences.

• Live inbound reception for families seeking in-home PSW, nursing, or companion care
• Follow-up with hospital social workers, Ontario Health atHome coordinators, and private case managers
• Preparing service agreements, consent forms, and intake packets in AlayaCare or JaneApp
• Booking in-home nurse assessments across Toronto, Vancouver, Calgary, and Ottawa territories

Eliminate early-morning scheduling scrambles and reduce missed care visits across urban and suburban service zones.

• Managing ongoing PSW, DSW, and Registered Nurse client schedules in AlayaCare or ShiftCare
• Handling early-morning (06:00 local) sick call backfills and shift swaps
• Verifying mobile visit clock-ins, travel distance rules, and client cancellation notices
• Preparing clean bi-weekly payroll export summaries for ADP or Wagepoint

Keep clinic and agency receivables reconciled across private families, insurer portals, and government programs.

• Submitting extended health claims via Telus Health eClaims, Medavie Blue Cross (VAC), and Sun Life
• Reconciling Passport / Special Services at Home (SSAH) and provincial disability invoices
• Issuing weekly client invoices and following up declined cards in QuickBooks Online or Xero
• Resolving short-paid motor vehicle accident (MVA / HCAI) or WSIB/WCB billing discrepancies

Keep your care workforce credentialed and audit-ready across provincial regulatory standards.

• Pre-screening PSW, DSW, and allied health applicants and scheduling panel interviews
• Tracking Police Vulnerable Sector Checks (VSC), immunizations, First Aid/CPR, and driver abstracts
• Monitoring provincial nursing college / regulatory body annual license renewals
• Managing onboarding checklists and annual policy sign-offs in BambooHR or Humi